DESIGN ONLY ORDERS: 5-7 business days

PRINT ORDERS: 14-21 business days

Order with the residential address associated with the card you’re using to purchase. Commerical addresses are not accepted. PO Boxes are not accepted.

*ALSO* make sure all information required at checkout is filled out completely and accurately. No nicknames. Fill out entire address. Include all details (apartment numbers, phone, email, etc.). If your order is flagged for any reason, you will be refunded.

No worries! Just email me and I will provide another way to order 🙂

After you place an order, you’ll receive an email confirming the details of your purchase. Simply reply to that email with your information. *I will not email you for details about your order. It is your responsibility to send me all your information.*

Please check all email folders, including your spam and junk folders. If you still don’t see an email from ITSTHEAK.com, that means you entered an incorrect email. In that case, send me an email with the correct information and I’ll guide you from there.

No. All order information must come through email. This is to keep things organized and electronically documented in one place.

If I get to your order and you have not submitted your information via email, you will be pushed to the back of my queue.

If you do not send all information needed to complete your order within three days (after your original order date), you will lose priority service. Your order does not officially go into queue until you have ordered, sent information and received a follow-up email.

If you do not send all the information I need to complete your order within fourteen days (after your original order date), your order is considered closed. If that happens, your order is no longer eligible for a refund.

If you do not send all the information I need to complete your order within sixty days (after your original order date), your order is considered abandoned. If that happens, I am no longer obligated to complete the order.

If we agreed to put your order on hold for a specific amount of time, your timelines will start at the end of that hold period. For example, if you put your order on hold for 14 days, your timeline will start on day 15. After day 18, you will lose priority service. After day 29, your order is considered closed. After day 75, your order is considered abandoned.

Please do not order until you are ready.

Please submit all information for your order in your initial email to me. Do not send multiple emails. Once I’ve replied with a timeline for your delivery, you cannot submit more information for that order. You will have to wait and submit any additional information during your round of revisions.

> PRINTED ITEMS: If you do not specify a finish for any applicable printed items, I will print with a matte finish by default. This cannot be changed after you’ve approved your designs for print.

> SOCIAL MEDIA GRAPHICS/STORIES: If you do not send the correct # of graphics/stories, I will pick for you. For example, if you order 25 graphics/stories, but only send 15 design #s, I will choose the remaining 10 design #s for you. These cannot be changed after you’ve submitted your logo and #s. And remember *Social Media Graphics/Stories do not come with revisions so please make sure to send the correct information.

If you do not have a logo, your business name will be written in this font, using one solid color. I will not stylize or embellish the text. If you need a logo, I have premade logos available here if interested.

It depends on what you order.

*Most design orders + all print orders: After I’ve received all your information, I’ll customize your design(s) and send a preview to your email for approval. Once you receive your preview, you will receive one (1) complimentary round of revisions to request any minor changes, such as color, typos and the-like. (This does not include a new design or size.)

Please double check your previews, designs and orders for typos, errors, colors, etc. There will be an additional fees to fix any mistakes after order is closed.

*Social Media Graphics, Instagram Stories, Highlight Covers, Blank Branding Templates, Profile Branding Kits and the-like do not come with a round of revisions. This means after I’ve received all your information, I’ll customize your designs and send your final files. Read the product page to see if the product you are ordering comes with revisions.

You will receive your design(s) in 5-7 business days.

Once you give permission to print, I’ll start the printing process. You will receive an email with a tracking number once your order ships (approx. 14-21 business days). (Print orders do not include the digital files *unless specified on the product page* but they may be added on for an additional cost.)

Once you give final approval for your design, I’ll send a temporary link to the final print file and close the order. You must download and save your digital files in a timely manner. Your files will disappear in one week (7 days). There will be an extra charge to reupload and/or reset the link if you do not save and store so please make sure to download.

Most orders come with 1 design concept. Additional design concepts will have an additional fee. Price depends on the specific product/request.

*Social Media Graphics, Instagram Stories and Instagram Highlights are exceptions. You will receive the # of designs you selected when purchasing.

It depends on what you order.

Most designs include with one (1)  round of revisions to request any minor changes, such as color, typos and the-like. This does not include major changes, a new design concept or a different size.

Please double check your previews, designs and orders for typos, errors, colors, etc. There will be an additional fees to fix any mistakes after order is closed.

*Social Media Graphics, Instagram Stories, Highlight Covers, Blank Branding Templates, Profile Branding Kits and the-like do not come with a round of revisions.

Any additional revision will come with an additional charge. Prices for extra revisions vary, depending on the design and complexity of changes requested.

No. Revisions do not include changes to the overall design/layout. If you want a new design, you will have to purchase a new design.

I specialize in premade designs. This means the design you see/order is the design you will receive. There are no surprises  If you don’t like the design you see, do not order because I cannot provide a refund after the design process has started.

No. Your round of revision will expire after the order is closed. You cannot save it for a later date.

I offer FREE shipping on all printed products. No exclusions. USA only. (International shipping may be available upon request. Just ask.)

Most packages are shipped via UPS. (Other carriers may include USPS or FedEx.

*Yes. You will receive an email confirmation once your order ships. It will include your tracking information. Please allow at least 24 hours for your tracking to update.

*EXCLUSIONS: Physical gift cards and product samples do not include tracking, but it can be added on for a small fee.

All print orders are shipped 7-21 business days *from the date you approve your designs for print. I cannot guarantee a specific delivery date for any order. If you have a strict deadline, please order well in advance.

No. I do not insure packages. If you would like to add insurance, no problem! Just let me know how much insurance you’d like to add and I’ll provide a quote. Please provide this information at the beginning of your order.

*Insurance must be added before you approve your designs for print. You cannot add insurance to your order after I have started my printing process.

ITSTHEAK cannot be held responsible for lost, damaged or delayed packages once they are in the hands of any carrier (UPS, FedEx, USPS, etc.). If you have any issues receiving your order once it has been shipped, let me know and I’ll provide a copy of your shipping label. Take that to your local office and ask them for more details. *I suggest insuring your package in case your package gets lost indefinitely.

Here are a few things you can do:

1. Confirm that your shipping address was correct.

2. Could it be that another member of your household put your package aside for safe-keeping? That is not uncommon. Ask around.

3. In my experience, sometimes mail carriers scan packages as “delivered” by mistake and the package is delivered a day or two later. It is against USPS policy – but it is still not uncommon that carriers do that to save time. Give it a few days and see if it shows up.

4. Unfortunately, it is also not uncommon that mail is delivered to a neighbor instead. Ask around.

5. If none of these options work, let me know and I’ll provide a copy of your shipping label. Take that to your local post office and ask them for more details.

The 14-21 business day print/ship timeline does not start until you approve your design for print. If you are late approving your design, your print/ship times will be delayed day-for-day. I will not print without your exclusive approval.

If you decide to cancel your order after you’ve sent any information for your order, no refunds or credits will be issued, under no circumstances. This includes any add-ons, such as vector files.

Please read full Refund Policy for more information.

If you decide to cancel a print order after you’ve sent any information for your order, but BEFORE the printing process has started – you will only be refunded up to 40% of your total order to cover the cost of all the setup and design work.

If printing process has already started – no refunds or credits will be issued, under no circumstances. There are no returns, reprints or redesigns given. Please double check your previews, designs and orders for typos, errors, etc. and be aware of this policy before ordering.

Please read full Refund Policy for more information.

If you receive a defective item, contact me within 72 hours from delivery and provide a photo and/or video that indicates a problem. I will replace, refund or issue store credit after verifying the issue.

Replacement, refund and/or credit issued is at my discretion. I do not allow returns for reasons unrelated to quality. For example, I cannot refund your order if you decide you do not want it, didn’t read the item details or prefer a different product.

All items returned must include the original package containing the merchandise received, including the same packaging materials as was previously used for shipping the merchandise. All returns must be received in the same condition as when shipped to be eligible for consideration.

Please read full Refund Policy for more information.

If you do not send all the information we need to complete your order within fourteen days (after your original order date), your order is considered closed. If that happens, your order is no longer eligible for a refund or store credit. No exceptions.

Please read the CLOSING/ABANDONMENT OF PROJECT section in our Terms and Conditions.

All payments made to any graphic designer for design work are essentially for their labor hours, not the actual design files. I understand that if you do not like the design or change your mind, you may not ever use the files – but the creative energy and time it required to create the designs you specifically requested, ordered and paid for has already been spent.

For this reason, no refunds or credits will be issued, under no circumstances. This includes any add-ons, such as vector files.

Please read full Refund Policy for more information.

Yes. I specialize in premade designs. You must choose from the options* I have on my website. I no longer offer fully custom designs.

No. The branding package is priced with the sizes listed in mind. If you need a different size, ask for a custom quote before ordering.

No. I will not start on any of your designs until I have all information for your entire package.

If I get to your order and you have not submitted your information via email, you will be pushed to the back of my queue.

If you do not send all the information I need to complete your order within three days (after your original order date), you will lose priority service. Your order does not officially go into queue until you have ordered, sent information and received a follow-up email.

If you do not send all the information I need to complete your order within fourteen days (after your original order date), your order is considered closed. If that happens, your order is no longer eligible for a refund.

If you do not send all the information I need to complete your order within sixty days (after your original order date), your order is considered abandoned. If that happens, I am no longer obligated to complete the order.

Please do not order until you are ready.

DIGITAL DESIGN ORDERS: 3-5 business days

PRINT ORDERS: 10-21 business days

Hold your finger pressed on a highlight. Select “Edit Highlight”. Select “Edit Cover”. Press on the “Image” icon at the beginning of the list. Choose a cover from your camera roll. Select “Done”.

You can add text to your templates using many free and paid photo editing apps on your phone. I suggest testing multiple apps to find the one you like best.

Social Media Graphics are premade posts that come customized with your logo and brand colors. You can quickly post them to your social media accounts (Instagram, Facebook, etc.) when you don’t have time to create other posts. They’re also a great tool to brand your social media profiles and making your brand more recognizable!

1. Open your carrying case and remove the base and pole pieces.
2. Turn the stabilizing feet perpendicular to the base and set base on the ground.
3. Connect the pole pieces and insert it through the two holes in the base.
4. Double check and make sure the pole was inserted into BOTH holes to ensure your banner stands up straight.
5. Rotate the piece at the top of the pole to make sure the flat side is facing you. This is where you will hook your banner.
6. Get someone to hold the base down while you pull your banner out of the base. If you’re alone, try placing your feet on the stabilizing feet to hold your banner down.
7. Using both hands, pull the top of your banner up from the base slowly and carefully. Try to keep the banner centered in the base as it rolls out. This is important to avoid fraying or damaging your banner.
8. Once the banner reaches the height of the pole, secure your banner against the flat piece at the top of the pole. Don’t try to pull the banner above the height of the pole. Doing so may damage it.
9. Double check to make sure the flat piece is firmly attached under the ridge of your banner. If not, the banner could snap back into the base, possibly damaging your banner and/or base.

To disassemble your banner: Unhook your banner from the pole and let it roll in slowly. Try to keep the banner centered in the base as it rolls back in. This is important to avoid fraying or damaging your banner.

How do I set up my mini retractable banner?

1. Connect the pole pieces and insert it through the two holes in the base.
2. Double check and make sure the pole was inserted into the external hole (visible) and the internal hole (not visible) to ensure your banner stands up straight.
3. Rotate the piece at the top of the pole to make sure the flat side is facing you. This is where you will hook your banner.
4. Pulling from the middle, pull the top of your banner up from the base slowly and carefully. Try to keep the banner centered in the base as it rolls out. This is important to avoid fraying or damaging your banner.
5. Once the banner reaches the height of the pole, secure your banner against the flat piece at the top of the pole. Don’t try to pull the banner above the height of the pole. Doing so may damage it.
6. Double check to make sure the flat piece is firmly attached under the ridge of your banner. If not, the banner could snap back into the base, possibly damaging your banner and/or base.

To disassemble your banner: Unhook your banner from the pole and let it roll in slowly. Try to keep the banner centered in the base as it rolls back in. This is important to avoid fraying or damaging your banner.

Your custom stamp comes ready to use! Just push down and stamp! Your self-inking stamp has a two-sided ink pad that doubles the number of stamps before you have to replace the ink pad. When one side runs out just pull the ink pad out, turn it over and re-insert.

Your custom embosser will create a raised image when you insert your card/paper between the top/bottom plates and squeeze.

Your hole punch will create a 0.25in heart or star shaped hole when you insert your card/paper between the two plates and squeeze.

Metal grommets are included to make it easy to hang your banner/backdrop! They will already be installed. You can use string, rope, pinhooks, tacks, removable command hooks, etc. to hang your backdrop from the metal grommets.

If you don’t want to use the grommets, you may also attach removable command velcro strips to the back of your banner/backdrop and to the surface you’ll be hanging it on. That makes it easy to take it down and put it back up as needed.

Remove sticker from the paper backing by peeling away the transfer tape. The tape will hold the individual pieces of your sticker in place while you place it on your desired surface. Once you position it correctly you can press the transfer tape onto a surface to adhere it. Use a credit card to apply pressure to make sure it’s fully adhered. Then slowly peel the transfer tape away at a 180 degree angle to leave the sticker adhered.

If your design is especially delicate, let it sit for 24 hours before removing the transfer tape. This gives your sticker time to adhere more strongly to the surface and makes it easier to remove the tape while leaving the design intact.

Where can I apply my transfer stickers?

They are designed to adhere to flat, hard surfaces. Smooth surfaces such as glass, paper, windows, metal, and laminated doors work best. They are not intended to adhere to textured surfaces.

Can I apply transfer stickers to a painted surface?

Yes, but should wait 3 weeks after painting. If you apply your transfer stickers before the paint has set, bubbles may form under your sticker causing it to peel off. If your design is especially delicate, let it sit for 24 hours before removing the transfer tape. This gives your sticker time to adhere more strongly to the surface and makes it easier to remove the tape while leaving the design intact. Also, be aware that removing the decal may also cause the paint to be stripped. We have found that enamel paint is most compatible with our transfer stickers.

Your gift card is redeemable for graphic design services only at www.itstheak.com by entering your unique code at checkout.

Your gift card must be redeemed on or before the expiration date. You must redeem the full amount. Cannot be split into multiple orders. If an order exceeds the amount of the gift card, the balance of the order must be paid immediately. Any unused balance will be forfeited.

Gift cards are not redeemable for cash and cannot be returned for a cash refund.

The use of your gift card constitutes acceptance of the terms and conditions found at: https://www.itstheak.com/termsconditions/.

Nope! You can use your gift card on ANYTHING found on www.itstheak.com 😉

Awesome! You will receive an email with all details for your gift card information including the amount, your unique code and the expiration date 1-3 days after your order.

Perfect! Your gift card + a gift card sleeve will ship out 2-5 days after your order. (Tracking cannot be added on at a later date so make sure to add it while ordering or you will not receive tracking!)

YAYYY!! 💃

YOU WILL RECEIVE:
• A Gift Card (3.5inx2in)
• A Gift Card Sleeve
• Personalized Notepad (4inx5.5in)
• Personalized Sticky Note Pad (3inx3in)
• Personalized Stickers (1.5inx1.5in)
All customized with your recipients logo and bundled in a clear cello bag with crinkle paper tied with a ribbon! (Tracking included!)

No. eGift Cards, Physical Gift Cards & Gift Card Packs are not eligible for refunds. No exceptions.

Treat your gift card as cash. It will not be replaced if lost or stolen. No refunds will be issued. No exceptions.

Yes. All premade designs will be customized with your logo, brand colors, etc. to fit your brand.

Premade designs can be semi-customized for your brand. I can add your logo, change colors, text, info, etc – but the overall layout will stay the same. My premade designs will be relisted and made available for others to customize and purchase. This means they are not fully custom designs and are not unique to you. You cannot claim copyright to any premade design.

While some designs you see on my social media accounts are not premade, you must assume all designs on my website are premade and that you are purchasing a premade design. Even if you request something specific when ordering and I accept – you are still purchasing a premade design that will be made available to others to purchase and customize.

No. My designs are not DIY and I do not provide editable files. I do have plans to offer DIYs in the future, but not at this time.

The size options listed are the most common sizes for that particular product. It is your responsibility to make sure the size you are ordering will fit your needs. Please measure before ordering. There are no refunds, reprints or redesigns for ordering the wrong size.

All products have a standard size (unless you specifically pick a size when ordering). If you don’t see the option to pick a specific size when ordering and need a different size than the one listed in the item details, please let me know BEFORE ORDERING. There will be an extra charge to change sizes after your order is in progress.

If I have a recommended printer, it will be listed in the product description. If there is not one listed, I do not have a recommended printer for that particular product and/or I offer prints myself.

It depends. Email me with your request and I’ll guide you from there.

I cannot guarantee a specific delivery date for any order. If you have a strict deadline, please order well in advance. Contact me if you still have questions.

Maybe. It depends on my schedule and what you want to order. Contact me for more details before ordering. Additional fees may apply.

No. I am unable to offer rush services for print orders at this time.

No. I do not provide editable source files and they are not available for purchase.

No. I only communicate through email/messages to keep everything organized and electronically documented.

No. I can tailor most of my services to fit your industry and brand. I’ll need more information as to what you’re looking for and I’ll be able to provide a quote.